Quality management has become indispensable in today’s business world. Evaluating the service quality of organizations helps identify strengths and weaknesses. A transparent and sincere analysis builds trust with existing and potential business partners.
The quality standards of the UnisonSteadfast community are assisted by clearly defined organizational structures. In our day-to-day business, we adhere to best practice to be able to comply with our quality pledge.
Once annually, we conduct a Network Performance Rating to assess the performance of our members during the previous business year.
With the help of this rating, we ensure that:
Besides assuring excellence, our Network Performance Rating is an important marketing tool. By evaluating performance and commitment, we can be confident that UnisonSteadfast members are highly competent and reliable. Each year, they receive a certificate with their individual rating result. A top quality score convinces potential business partners of our brand and makes our community stand out from competitors.
Not only do we rate our members, all parties involved in a business can rate the other parties for their specific performance and collaboration, broker members and clients. Furthermore, we invite all business partners to submit a review on our services. This allows for a multi-dimensional feedback and encourages UnisonSteadfast members and ourselves to continuously improve our offer – for a strong and supportive community!